We have successfully integrated Knowlarity with Zoho Desk. Incoming call pop-ups are working correctly, and the integration appears to be connected.

However, after the call is completed, no call records or call history are being created in Zoho Desk. Only the call notification pop-up is displayed, while the call details are not getting logged under the Calls module.

Could you please confirm if any additional configuration, permissions, or settings are required to enable automatic call log creation in Zoho Desk?