Knowledge base articles is now available in the Zoho Desk mobile app!

Knowledge base articles is now available in the Zoho Desk mobile app!

Hello all,

 

As a customer service agent, every day you might have to deal with many questions and issues reported by the users. With Knowledge Base, you can reduce the issue resolution life cycle for your organization.

 

We are delighted to announce that we have brought in support for 'Knowledge Base articles' in the Zoho Desk iOS mobile app.  This feature is already available for Android users.

 

KB articles are available to iOS users in the latest version of the app (v2.4.9). You can update the app directly from the App Store or using the link given below:

 

https://apps.apple.com/us/app/zoho-desk/id692742510

 

Now, the agents will be able to access the KB articles while composing an email or from within the details view of the ticket.

 

I have attached the sample screenshots below for your reference:







Do try out the feature and share your feedback in the comments section! 

Regards,
Sri Priya



    Zoho Marketing Automation

            Zoho Pagesense Resources

              Zoho SalesIQ Resources



                    Zoho TeamInbox Resources

                      Zoho DataPrep Resources



                        Zoho CRM Plus Resources

                          Zoho Books Resources


                            Zoho Subscriptions Resources

                              Zoho Desk Resources

                                Zoho Projects Resources


                                  Zoho Sprints Resources


                                    Qntrl Resources


                                      Zoho Creator Resources


                                        Zoho WorkDrive Resources




                                            Zoho Campaigns Resources

                                              Zoho CRM Resources

                                                      Design. Discuss. Deliver.

                                                      Create visually engaging stories with Zoho Show.

                                                      Get Started Now