Hello team,

We are evaluating the native integration between Zoho CRM and Zoho Desk, We have sandbox instances of both products and want to test the integration there, without any effect on our production CRM or production Desk data.

While setting up the integration from the CRM Sandbox, we were shown the following warning before we could continue:

“Are you sure you want to continue? You are integrating your live Zoho Desk account with the CRM Sandbox account. Any changes made in the sandbox environment with respect to the integrated account will be reflected in your live Zoho Desk account.”

The warning refers to a “live” Zoho Desk account, but the setup is running inside a CRM sandbox, and the next screen lists both our production Desk portal and several Desk sandboxes as options. We cannot tell from the wording whether selecting a Desk sandbox limits the connection to that sandbox, or whether the connection could reach our production Desk data.