The activities and updates that will be recorded as Last Activity time:
- Editing fields in a record
- Adding & updating activities, i.e. Tasks, Events, Calls
- Sending emails to leads and contacts
- Adding & editing notes
- Adding potentials & contacts under an account
- Changing the owner of the record
- Adding and deleting a record
(This does not include deleting a record associated to the parent record.)
- Closing a task
(Not used for events as they are automatically moved under Closed Activities after the End DateTime.)
- Deleting and restoring the records (individually or in bulk).
The activities and updates that will NOT be recorded as Last Activity time:
- Mass operations such as Mass Update, Mass Transfer etc.
(Except for the Mass Delete option.)
- Editing contacts or potentials under an account will not be listed under the Account.
- Deleting related lists under a record.
My problem is that the Last Activity Time Field is not accessible to the user. We have a variety of tasks and alerts that trigger off of time frames. Specific to this issue, we have an alert that triggers if a case is not modified for 30 days, but is still open. However, I find that in some of these cases we have users going in and adding Notes to the Case (Pending Customer, Vendor, etc.).