Following a recent trade show I had several leads from the same company. Each individual provided me with their direct phone number.
Following qualification of the leads I have converted them to opportunities.
Here is my issue:
After I convert the first lead it automatically assigns that individual's direct phone number as the phone number for the account. When I convert subsequent leads Zoho requires that I overwrite the existing account phone number with the direct phone number of the lead I am converting.
Zoho needs to change the way they handle the conversion process to avoid this problem.