Lead replied to email -- but it's not showing in Zoho CRM
Hi, folks,
I just set up a Zoho CRM account and sent my first email to a lead via Zoho.
Good news! The lead replied to me right away asking to set up an appointment.
Bad news! This showed up in my GMail inbox...but not in Zoho.
I have a Google Apps email account with my organization. When I signed up for an account, I did not sign in with the federated sign in, I just created a new account with my email address and a password I created.
How can I get a lead's reply emails to show up under "Emails" on the page for that lead?
Best,
Lisa Williams