I have recently created an integration plugin for our systems that creates leads in Zoho from business information that we have mined. I create the Leads object XML and use '/Leads/insertRecords?newFormat=1' to create it in Zoho. This works well with my instance and with most of our customer instance. However, two of our customers have reported that it is creating contacts, not leads in their instances. 

Is there any reason why this might be the case? Is there a setting or similar that translates our call to create a contact? Is there, perhaps, a flag that they have set to create leads as contacts via the API?

Any assistance you could provide me in this matter would be greatly appreciated.

Thanks very much indeed,

Richard Measey

Data Integrations

Lead Forensics.