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Based on this workflow, choose an appropriate 'trigger'.
Thank you, Vaidehee.
I remember this article in here as well. https://help.zoho.com/portal/kb/articles/integrating-zoho-desk-with-slack
I know Slack is popular. However, wouldn't I be wiser to use Zoho Flow for integrations?
Please do clarify. Thank you.
Here's to the future!
Jim
Hi Jim
If you're at a decision point as to which integration platform to choose, we would certainly recommend Zoho Flow because it is one of our own apps and has successfully helped many customers integrate with other apps including Desk. Here’s a quick overview of what Zoho Flow offers:
- 240+ cloud apps ready to integrate with and many more in pipeline
-Simple drag and drop workflow builder and pre-built templates to get you started
- Powerful logical elements like Decisions, Delays and Custom Functions to help build comprehensive business workflows
Having said this, thousands of businesses already use Zapier as their integration platform and it would be impractical to recommend they swap out a whole platform just to integrate better with their helpdesk. So we integrate with Zapier as well.
Regards
Aarty
Does Zapier and Zoho desk work to crate a case in Salesforce
HI Vaidehee,
Have been trying to zap GMail with Zoho Desk, but struck at contact in Zoho Desk - Create Ticket. I wish contact - to be mail sender and possibly check Zoho CRM entry presence or else create a lead. Any Solution ?
Hi Sujit
The zapier integration we offer supports the triggers and actions mentioned in the link below:
https://help.zoho.com/portal/kb/articles/using-zapier-to-integrate-zoho-desk-with-other-apps
Checking for a lead in CRM directly via the zap is not possible now but it'd be great if you could email us your use case so we can look at possibilities to achieve this. Please email us at support[at]zohodesk[dot]com.
Regards
Aarti
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