Let your apps converse with each other, seamlessly.

Let's face it, managing a customer service operation is a mammoth task. Tickets come in from multiple channels and cater to different departments. The customer service team acts as a liaison to coordinate with internal teams and close tickets as quickly as possible. To add to this, most organizations use a variety of software for their internal functions like sales and engineering, creating a complicated web of apps. This calls for a universal connector that can integrate your customer service software with other tools. Zoho Desk's integration with Zapier helps you do just that.

With Zapier, your apps can interact with one another to share important data efficiently. Cover all your bases, and channels too. Zapier lets you automate manual tasks such as converting emails or social media posts into tickets. Send replies, add comments, and create contacts within Zoho Desk using data from your CRM, project management software, or any other relevant tool. With Zapier, managing your everyday functions becomes a lot simpler, so you can focus on meeting deadlines and delivering prompt customer service.

How it all works:

Select the two apps you'd like to connect.

Let's take Slack and Zoho Desk as an example.
Decide on a workflow that you'd like to automate.

Your company has a Slack channel with all your sales and support reps. To ensure that your sales team is clued-in on support tickets, you want a message to be sent on the channel every time a ticket is created within Zoho Desk.
Based on this workflow, choose an appropriate 'trigger'.

In this use-case, you'd select the trigger 'Every time a ticket is created' in Zoho Desk.
Choose a subsequent action in the connecting application.
Here, the action you want to select is 'Send Channel Message' in Slack.
And finally, hit 'Connect Zoho Desk and Slack' to activate your connection.
You've now created a custom Zap between Zoho Desk and Slack.

When mapping data from Zoho Desk to another software, you can set the following triggers:

When mapping data from another software to Zoho Desk, you can set the following actions:

This integration can change the way you interact with other applications and enable faster, better, automated workflows within Zoho Desk. So, what are you waiting for? Try it out !

Cheers,

Team Zoho Desk

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Sticky Posts
Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration
Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
Apple iOS 17 and iPadOS 17 updates for Zoho Desk users
Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help
Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote
Zoho Desk Cheat Sheet For The Year-End
Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
Deprecation of older versions of ASAP Mobile SDK | Zoho Desk
Hello, everyone. Greetings from Zoho Desk ASAP! In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions