Link Zoho Desk tickets to custom module on Zoho CRM

Hi,

We are currently using Zoho Tasks on CRM as Zoho Desk doesn't let us link tickets to specific site records on Zoho CRM based on a custom module.

It can match to Zoho CRM based on an email address but this is not of use to us in our setup as the email address can be used multiple times across site records in many instances.

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