I've created an Excel sheet (based on exporting a Zoho report) and one column of the report is intended to be clickable links directly to the Potentials in the report. The links use the Excel HYPERLINK() formula and are of the format:

https://crm.zoho.com/crm/org123456789/tab/Potentials/2023177000012345678

Clicking on the link in Excel somehow redirects me to zoho.com/crm. Copying and pasting the link into the browser manually takes me directly to the Potential.

This behavior occurs no matter which web browser I set as system default...so far in Chrome, Edge, and IE. It works fine for other websites, so I know Excel is passing the full url to the browser.

Does anyone know why clicking the link doesn't take me straight to the Potential?

Thanks!