Account blocked now for 3 days. I have sent 3 emails to support with not a single reply.
My mail account remains blocked but I have already paid to add an extra 5gb but can not unblock the account ... I do not understand why. I click on the unblock link or try from "settings" put in the code and it keeps saying delete 5% of the emails to free up space. BUT I HAVE ALREADY ADDED AN EXTRA 5GB
I can not receive or send emails , this is ridiculous. I have sent you 3 emails requesting help and there has been no reply. I use Zoho for receiving my business emails. What a pathetic service it is if the account is blocked.
First I get this message:
"We have blocked your account "@@@@zoho.com" temporarily as a security precaution.
Block Type: Mail Outgoing blocked. Reason : Mailbox size exceeds limit"First I get this message:
I have just updated my subscription by purchasing another 5gb to make 15gb and I click on the unblock link and try to unblock but my email account is still blocked ... why?
I get this message " To unblock , ensure atleast 5% free space of your total mailbox size exists after email deletion."
Why, I do not need to delete messages because I just added and extra 5gb !!!!!
Furthermore where was the last minute warning that the account was about to reach the maximum so all of this huge inconvenience could have been avoided.?