Zoho is supposed to be accessible from anywhere. I'm supposed to be enabled by it's ease-of-use as a 21st century entrpreneur. But the new mail merge feature tied into MS-Word is a nightmare. I'm up at work trying to do a merge and it's asking me to download a plug-in. Fine, did that, but now my computer needs the Active X control enabled, and I don't have such admin privileges to enable this. This is not only counter-productive (chained to home compluter and or download plug-ins and Active-X everywhere I need to be), but it's a big hassle. I had big hopes for Zoho CRM, now I'm going to have to take my business back to BigContacts and risk them losing everything again. Their mail merge works on both Internet Explorer AND Firefox, and there is nothing to download, no plug-ins, no active-x. It just works. This is very disappointing. Zoho was the killer app company who was breaking the mold, but instead of staying the course with a web-based mail merge, they felt the need to rush to market with an office-based merge.