Hello!

One of our users has not been able to use mail merge templates in CRM as the preview screen does not load. We have many templates for one of our custom modules and the users are used to this feature and have been using it for years without any issues. It doesn't seem to be a permissions issue since the permissions haven't changed and I checked that the user's profile allows them to use mail merge for that custom module.

What could be the cause of this issue? The user is using Microsoft Edge. I'm attaching a screen capture of the pop-up