Welcome to Portal
Having switched from gmail I have found the search function hard to use. Mostly because mail is not grouped by conversation in search. If I search for a word when looking for a conversation had with someone then sometimes 10 emails will come up from the same conversation making search results cluttered and hard to find what you are looking for.
This is the only frustrating thing about Zoho Mail. It has us contemplating moving back to Gmail because it's so difficult to use as-is.
We are sorry for any inconvenience that this might have caused you.
The grouping of emails as a conversation in Search is currently being analyzed as a feature request and most likely will be added to our roadmap as most of our users have requested this feature. Once that happens, our technical team will start working on this feature, and it will be available in our future updates.
As shown in the image above, you can click on the preview whole conversation option in the email present in the search results to view emails in the conversation as an interim workaround. For further queries, please feel free to write to support<at>zohomail<dot>com.
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