Welcome to Portal

?Unknown\pull-down

Welcome to Zoho Cares

Bienvenido a Soporte de Zoho

Search our knowledge base, ask the community or submit a request.
8
votes
Vote

Having switched from gmail I have found the search function hard to use. Mostly because mail is not grouped by conversation in search. If I search for a word when looking for a conversation had with someone then sometimes 10 emails will come up from the same conversation making search results cluttered and hard to find what you are looking for.

   I think it would be very nice to have the option to group search results by conversation. Then when clicking the email it will open the conversation with that particular email open.
    Again I am coming from gmail and I thought that their search function was very clean and easy to use and would love to see more usability from zoho mail.

8 users like this idea.
8 Replies
Reply
  • 1 year ago





@Shawn,

We are sorry for the inadvertent delay in our response.

The search option present in Zoho Mail provides search results based on criteria that we provide in the search. The listing of emails is separate and not grouped by conversation at the moment.

Thank you for sharing this suggestion with us. We will share your request as feedback with our product development team. Based on the collective feedback from all Zoho Mail users, we will check the feasibility of adding this feature to the search option in Zoho Mail.

We appreciate your patience in the interim.

Regards,
Shiva

  • 1 year ago

This is a great idea! It would make the search process a lot faster.

This is the only frustrating thing about Zoho Mail. It has us contemplating moving back to Gmail because it's so difficult to use as-is. 


  • 1 year ago


@Michael,

We are sorry for any inconvenience that this might have caused you.

The grouping of emails as a conversation in Search is currently being analyzed as a feature request and most likely will be added to our roadmap as most of our users have requested this feature. Once that happens, our technical team will start working on this feature, and it will be available in our future updates.


As shown in the image above, you can click on the preview whole conversation option in the email present in the search results to view emails in the conversation as an interim workaround. For further queries, please feel free to write to support<at>zohomail<dot>com.

Regards,
Shiva

I believe this is a feature that anyone with a lot of email communications would like. Please put this on your list ASAP. The workaround that you suggest is better than nothing I suppose but still makes search results very cluttered. So I just wanted to bump this and say that this is still something that my company very much would like.

This drive me nuts!  They have to fix this, or I am moving the org back to Gmail.

  • 10 months ago





@Damien & @Shawn,

We are sorry for any inconvenience that this might have caused you.

Based on the collective feedback from our Zoho Mail users, we've included the grouping of emails as conversations in Search as a planned feature on our roadmap.

Our team is conducting a thorough analysis of this feature, and our technical team will commence work on it in the near future.

Unfortunately, we currently do not have an exact ETA on when this option will be available for public release. 

We appreciate your patience and understanding in the interim.

Regards,
Shiva

I would like to know an update on this. I have still seen no changes. 

Reply to Shawn AagardA
/* */
  • 12
  • Insert
  • Plain text
Add Comment
(Up to 20 MB )
    Stats
    1 follower
    8 replies
    724 views
    Follow

    Subscribe to receive notifications from this topic.