Make Support rewarding for agents with Gamescope

Make Support rewarding for agents with Gamescope

Dealing with unhappy customers on a daily basis can take a toll on anyone. But, at end of the day, your front-line team is who your customers will interact with the most, especially when issues arise. Businesses like yours can't afford to have a tired and demotivated support team.
 
That's why we've built Gamescope, a tool that helps you incentivize positive agent activity, using customer support-related games and challenges. You can identify measurable goals for agents and set up challenges for a group of peers, a team, or even an entire department. The Gamescope library has trophies and badges that you can choose to commemorate wins for any given goal. When an agent wins a challenge(s), the associated badge or trophy will be added to their Agent Card.


 
For example, let's say  you manage a support team and your goal is to reduce your average response time per ticket to 5 minutes. Using Gamescope, you'd create a game, add the agents, set a time period, associate a badge/trophy with the game, and click to begin! It's as simple as that.  


 
During the game, your agents become players and start to earn points. The more tickets they reply to within the first 5 minutes, the more points they collect. This lets you turn negative situations into positive customer experiences. At the end of the day, your customers have a great experience, and your team feels accomplished. Healthy competition between agents can go a long way in motivating your agents and, ultimately, improve your bottom line.



If you'd like to try Gamescope, here's the information you need to set it up within your Zoho Desk portal.
 
If you have any questions or comments, you can email us at support@zohodesk.com, or comment below.

Cheers,
Team Zoho Desk 


    Access your files securely from anywhere

        Zoho Developer Community




            Bootcamp
            Community
            Pricing
            Webinars
            What's New
            Integrations
            Contact Support
            Contact Sales

              Zoho Survey Resources
                Features
                Survey Templates
                Integrations
                Community
                iOS Mobile Surveys
                Pricing
                Android Mobile Surveys
                Insurvey Blogs
                Insight Blogs
                Tips & Tricks





                              Latest Feature Updates


                                  Zoho Desk Resources

                                  • Desk Community Learning Series


                                  • Digest


                                  • Functions


                                  • Meetups


                                  • Kbase


                                  • Resources


                                  • Glossary


                                  • Desk Marketplace


                                  • MVP Corner


                                  • Word of the Day




                                      Zoho Marketing Automation
                                        Zoho SalesIQ Resources

                                              • Sticky Posts

                                              • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

                                                Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

                                              • Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

                                                Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

                                              • Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

                                                Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

                                              • Zoho Desk Cheat Sheet For The Year-End

                                                Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

                                              • Deprecation of older versions of ASAP Mobile SDK | Zoho Desk

                                                Hello, everyone.    Greetings from Zoho Desk ASAP!   In order to continue to deliver the best and most secure experience to our mobile SDK users. On account of the recent enhancements and updates to the mobile SDKs, we have planned to mark the older versions


                                              Manage your brands on social media
                                              Access Zoho Social

                                                Zoho Pagesense Resources


                                                    Zoho TeamInbox Resources

                                                      Zoho DataPrep Resources



                                                        Zoho CRM Plus Resources

                                                          Zoho Books Resources


                                                            Zoho Subscriptions Resources

                                                              Zoho Projects Resources


                                                                Zoho Sprints Resources


                                                                  Qntrl Resources


                                                                    Zoho Creator Resources



                                                                        Zoho Campaigns Resources


                                                                          Zoho CRM Resources

                                                                          • CRM Community Learning Series

                                                                            CRM Community Learning Series


                                                                          • Tips

                                                                            Tips

                                                                          • Functions

                                                                            Functions

                                                                          • Meetups

                                                                            Meetups

                                                                          • Kbase

                                                                            Kbase

                                                                          • Resources

                                                                            Resources

                                                                          • Digest

                                                                            Digest

                                                                          • CRM Marketplace

                                                                            CRM Marketplace

                                                                          • MVP Corner

                                                                            MVP Corner





                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now