Make your Sales Team more productive with the Zoho CRM + Support + Mail Integration
This is how your Sales Team can become more efficient:
Consider this scenario. You have a call with a very prospective customer. Before the call, you decide to do your homework on the prospect.
What emails has this prospect sent earlier?
Are there any support tickets that this person has sent to your Customer Support Center? And, are these issues resolved?
When was the last meeting with this prospect? And what were his requirements?
You don't need to go further than the Contact's Details page to get all these details.
The complete list of all Email Interactions
To become more efficient, you need the right information, at your fingertips. With the Zoho Mail Add-on enabled for your account, you get to view the complete history of your prospect's email interactions with you or your colleagues in the contact details page itself. You do not have to run around asking for information. The prospect's requirements, the last meeting details...it's all in a single page!
It extends to Customer Support Tickets as well!
If at all there are any Support Tickets that this prospect has sent to your Customer Support Center, you get to view them too. With the Zoho CRM + Zoho Support integration, you can view the status of all support tickets that the prospect has sent. So, in case a ticket is still pending, you can talk to your Support Team to get it resolved asap!
As a Sales Executive:
Get a 360 degree view of your customers with the Zoho CRM + Zoho Support + Zoho Mail integration!
Learn More here.
Let us know how your Sales Pipeline has improved.
- Sharanya
Consider this scenario. You have a call with a very prospective customer. Before the call, you decide to do your homework on the prospect.
What emails has this prospect sent earlier?
Are there any support tickets that this person has sent to your Customer Support Center? And, are these issues resolved?
When was the last meeting with this prospect? And what were his requirements?
You don't need to go further than the Contact's Details page to get all these details.
The complete list of all Email Interactions
To become more efficient, you need the right information, at your fingertips. With the Zoho Mail Add-on enabled for your account, you get to view the complete history of your prospect's email interactions with you or your colleagues in the contact details page itself. You do not have to run around asking for information. The prospect's requirements, the last meeting details...it's all in a single page!
It extends to Customer Support Tickets as well!
If at all there are any Support Tickets that this prospect has sent to your Customer Support Center, you get to view them too. With the Zoho CRM + Zoho Support integration, you can view the status of all support tickets that the prospect has sent. So, in case a ticket is still pending, you can talk to your Support Team to get it resolved asap!
As a Sales Executive:
- You spend very little time looking for information
- You can see all information in a single page
- You know your prospect's requirements better, and you are better prepared for the call
- You are much more confident before talking to your prospect
- You do not waste time, and you continue to do what you are good at - selling!
Get a 360 degree view of your customers with the Zoho CRM + Zoho Support + Zoho Mail integration!
Learn More here.
Let us know how your Sales Pipeline has improved.
- Sharanya