Making email templates/ snippets available in the Description field, in template layout

Hello,

I would like to request the a new feature for email templates/ snippets to be made available in the Description field, in Ticket layout edit screen, just like it is in the agent email editor.

Agent email editor

Template layout description

Use case example:

This new feature would allow teams to use snippet / emails template to efficiently create their tickets to other teams ( for instance to technical support)

They would clone a ticket, and edit the description, add the snippet / email template.

This will allow the information to be captured in the description of the ticket.

The same functionality could also be made available to Customer via the portal

Thank you for your feedback.

Kind regards,

Hasna

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