Making fields Mandatory on update - or based on entries in other fields
As I understand it, currently setting a field as mandatory in Zoho Desk is a global setting for that field - meaning that the field would be mandatory on ticket entry and beyond.
The issue is, we only use Zoho Desk as an internal tool for our Support team, and customer entry is entirely handled through email, which is the primary reason we chose Zoho Desk. Setting a field to mandatory means that creation of tickets via email is simply not possible.
in order to enforce some internal processes and reporting in regards to closing and categorizing tickets in Zoho desk, we would like the option to make fields mandatory based on the state of other fields, such as 'Assigned to' or 'Status'. Currently dependency mapping only allows for the auto selection of a field value based on another field - this is not what we are looking for. We need the ability to require our agents to make a decision on certain fields before closing out a ticket.
is this in the product road map, or something that can be considered?