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If you’ve marked them as the Primary user, they’ll have access to your Zoho Desk account. In this case, any agents can access the ticket and the Resolution tab to view the associated data.
However, if they’re your client without access to Zoho Desk, you can add them as an End-user in your Help Center portal. This will allow them to view their own tickets and the respective data, including the Resolution details.
Do check this out for more details: Managing Help Center Users
Regards,
Shivani | Zoho Desk
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Regards,
Shivani | Zoho Desk