We have connected our VOIP provider, VoIPstudio, to Zoho via Phonebridge.

In general, it's working out very well. The features are killer for us. Well done on the integration.

One issue that I've noticed, however, is that when our customer service line is called, CRM registers duplicate Calls.

Our customer service line is a "ring group", meaning that it rings multiple users until one picks up. CRM registers each line ringing as a separate call. The user who picks up has the call registered as "Inbound" with the correct elapsed call time displayed, all others register it as a "Missed" call. If one has 10 operators, every time a customer calls, CRM would log it as 10 separate instances, one for each operator.

Are there any workarounds for this? I realize one could probably write some Deluge to merge or delete records, but I'm hoping there's something more elegant already out there for this.