Mass Email through Contacts/Leads - Unable to Select Records

Mass Email through Contacts/Leads - Unable to Select Records


I would like to create a Mass Email for a subset of our contacts using a template. The template is created.

I choose Mass Email and can load the template - but when I choose Select Records - to define the subset - nothing happens, The screen does not change, no options appear. 

Can someone shed some light on my issue?

Thanks-
Carolyn
Someone With Group