Massive spam pretending to come from our address – is this a Zoho security issue?

Massive spam pretending to come from our address – is this a Zoho security issue?

Hi,
We’ve been receiving more and more suspicious emails lately — many of them clearly look like scams. But yesterday, we got an email that appeared to be sent from our own address, which was very concerning.

We're starting to wonder if this might be related to Zoho's email security, or if there's something misconfigured on our end.

We don't have much technical knowledge in this area, so we'd really appreciate it if you could guide us through the steps we should take — what exactly should we check and how can we protect ourselves from this kind of issue in the future?

Thanks in advance for your help!

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