Meet Answer bot - A resource-based support assistant
Answer bot is a smart new addition to assist your visitor alongside your support representatives. Answer bot is easy to set up, and it uses resources in your portal to answer your visitors' basic redundant questions. Answer bot is very effective for businesses that do not require complex configurations. A rich knowledge base will help the answer bot improve and respond to a wide range of business queries.
Key features:
-
Easy to set up:
You can set up an answer bot in minutes. With just a few clicks, the answer bot will be ready to assist your visitors.
-
Easy to feed in information
: You can map your department resources to your answer bot and it can draw in information and assist the visitors based on them.
-
Flexible availability
: Answer bots can be set to assist your visitors 24/7, even during offline hours, or when all your visitors are engaged.
-
A good team-mate
: Answer bots can initiate or pick-up incoming chats to assist your visitors. It can forward the chats to operator if the chat context is beyond its scope.
Quick tips:
-
Add more
FAQ
,
Small talk
and
Articles
to make the answer bot respond to a wide range of questions.
-
Check the
UAQ
section periodically and add them as FAQS or articles to improve answer bot.
Please check out our
user guide
for more info.
Regards,
Naveen
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Naveen Chandar
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