When using an email template, the field name (i.e. ${Contacts.First Name}) is being inserted into the email and not the data associated with the field.
As an example, I have created a test contact record with first name Test and last name Contact.
I then created an email template called Test Email Template using Contact records.
From my test contact record, I choose 'Send email' and then 'Test Email Template' from the drop down box. Instead of Hi Test, the email says Hi ${Contacts.First Name}.
Am I doing something wrong? Is there a setting I am supposed to configure somewhere? This is happening with all my templates. I would like to send mass emails but can't do it until the template is inserting data properly. Thanks.