Hi,

I would like to set up a shared maibox we created on Microsoft 365 (example: support@company.com) as the "Support Email Address" in Zoho Desk.

An important note is that shared mailboxes in Microsoft 365 do not have passwords associated with them, so it's not like we could login with a Microsoft 365 user account to give Zoho Desk permissions to access that shared mailbox.

Is this possible with Zoho Desk?

Thank you in advance.