As a Road Warrior, I can tell you that not being able to access quotes by a quote number really sucks. I had a customer interested in making a significant software purchase and I could not access his quote to discuss it. Be aware that often we have multiple quote in to the same account, for example University of Anywhere, and trying to access it by account is not easily done. At any rate, it just should work that way; that I could pull up a quote by its reference number.