Mobile Number Field for RazorPay

Mobile Number Field for RazorPay

Hi Team,

We are using RazorPay payment gateway integration. We found that to use the same we have to make mobile number field mandatory. We do have international customers who will be using our product and subscribing through zoho platform, so can you confirm that mobile number is mandatory for RazorPay gateway integration.

Regards,

Rajat.

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