Modifying Integration Tasks as Part of API Transition

Modifying Integration Tasks as Part of API Transition

As we had stated in this announcement , our old XML APIs have now been fully deprecated and we are almost near the sunset date (August 17, 2019) for those APIs. 

This post is to inform you about a modification that you would need to make as part of transitioning to our new REST APIs. If you have used integration tasks in any of your custom functions, please treat this post as a high priority.  

Earlier, the following integration tasks used XML APIs:
  • zoho.support.create
  • zoho.support.getRecords
  • zoho.support.updateRecord
  • zoho.support.getRecordById
  • zoho.support.searchRecords

We have now tweaked these integration tasks to include our new REST APIs and renamed them as follows:
  • zoho.desk.create
  • zoho.desk.getRecords
  • zoho.desk.update
  • zoho.desk.getRecordById
  • zoho.desk.searchRecords

Therefore, we request you to modify the code of your custom functions to accommodate this change. However, keep in mind that changing the names of the integration tasks in the code alone will not suffice . You should also make sure to change the input format to suit our REST APIs

For information on how to use integration tasks, click  here

For any questions and clarifications, contact support@zohodesk.com