Creating a layout for customer support teams that share several processes under one common department is a challenge. First thing that comes into the agent's mind is the number of fields that are irrelevant to ones process. This challenge also extends to the customers when they are submitting a ticket via the help center. Even for tickets that are as simple as a call back request one has to go through an array of irrelevant fields. These fields could very well be associated with different other processes of the same department.

 

To get rid of the clutter and also to enhance the customer experience when submitting a ticket, Zoho Desk now supports multiple layouts across all modules. This beta is now open to all our Enterprise, Zoho CRM Plus & Zoho One customers. Our team is looking to address any intermediate issues you find with the beta before the final release. Hence your feedback is greatly appreciated. 

To know more about the feature, please check our help page. 

As always, comment your feedback below or write to us at support(at)zohodesk(dot)com. 

Cheers,

Zoho Desk