Multi Select list behaviour on the "Ticket Edit" mode
You recently did a visual redesign on the edit views of some modules such as the ticket module, account module, contact module etc.
The "Multi-Select" fields on the new edit screens do not react as they did before. When you enter some partial string into them then they do not bring up all of the values which include the partially entered search string. You have to switch to the normal layout of the module and then search again for the same partial string to be able to see the correct search results and select the targeted value.
I guess that this is also true for the "Pick List" (Single dropdown type fields) fields but it also sometimes does bring up the correct values in them so I'm not sure if they are also affected with the same problem.