It appears to be common practice for Zoho to pick and choose which tickets they respond to ... At least in here I can see the topic and monitor it myself...

I have a Zoho account which I use for:

- People - HR Management of my business

- Reports - Great reporting tool to track sales

- Support - evaluating

- I setup a CRM account for testing and imported and played with 1000's of records to try and see how it fit our business processes (had numerous challenges which I sought assistance from support which were ignored but that's another story)

- When I finished the trial, I wanted to wipe the test data out and start afresh so I contacted Support for help

- 2 days later they suggested I delete records - I tried this but it only deleted 100 at a time... Deleting 10000+ was going to be a time consuming challenge

- I sought additional help because that solution was not really a good one...

- After waiting another day, I needed to get this project off the ground so I setup an alternative CRM under another login just to get some data going into CRM

- I figured that once Zoho helped me delete the data, I could merge the accounts

- Zoho came back and basically said "bad luck" - I have to manually delete 100 at a time!

- Great - So I did so - Then I exported my data from CRM#2 and tried to import into CRM#1

- To no avail - you cannot import activities or emails sent (and how to you resend emails??? Without looking like an amatuer)

So now I'm stuck!

I have all my accounts (People, Reports, Support) sitting off login#1 and CRM sitting off login#2.

Zoho have ignored my recent request to just detach account#2 from login#2 and reattach it to login#1.

I don't know what I can do???

Can anyone in this forum help???