I have a client (spinclabs.com). They were using zoho mail in past. They asked me to develop a website for them. I bought a server on globehost.com and asked them to update nameservers on GoDaddy to point the domain to my server. (they had already bought the domain on GoDaddy). Once they did that their zohomail stopped working. I searched for that and it came out that I have to add MX records in my hosting service. The server I had bought was cPanel powered. I added MX records there and their mails started working correctly again. But they often complain me that they are not getting mails or mails deliver late on zohomail. whenever I check mails on the mail client of my server the mails are always there. But they have not received mails on zoho. There are 4 MX records on the server.
| 0 |
spinclabs.com |
|
|
| 10 |
mx.zoho.com |
|
|
| 20 |
mx2.zoho.com |
|
|
| 50 |
mx3.zoho.com
|
Is the problem coming because there is a 0 priority MX record, which was already added there. I cant remove that because if I will do so then webmail wont work and there are few users who use exchange mail or thunderbird to access this mail. I read about MX records that if there are multiple MX records entry then mails will first go on the least priority record. If that server wont accept mails then it will try on the records with lower priority. But that is also not happening here. Mails use to reach on both the server. Only few times they dont reach zohomail.
What should I do to make this work? Do I have to ask them to update anything on GoDaddy? Or is there anything else I need to configure on my cpanel?
Thanks,
Bhavesh