My feedback: great programs, no service=Scary
Zoho crm is well designed and wonderful to use. We recently registered our 4th user and have been moving our contacts to Zoho from other systems. Our thanks for a good product!
On the service level you are a complete puzzle and kind of scary. So far all my email requests for help, except one, have been ignored. You published a toll free number and so I called both for assistance and with an interest in buying services. That call was ignored.
Your product copy says: "Free for Personal & Small Business Affordable for Medium Business - Up to 3 users, 100% Free.- All features included." When we tried to send group emails using the email templates we are informed that that feature is not available in the on demand version.
Convinced that I would not get a reponse, I didn't bother to call or write about that but had one of our staff export a list of contacts and put them in another service we purchased to do a mass mailing.
My overall impression of the suite of tools you have produced is great design. My thought is that anyone that commits to using the tools and is dependent on thier function is taking a serious risk with thier business. We will continue to risk a little longer but not without maintaining paralell programs.
Joseph Liberti
jliberti