My outgoing emails are blocked for user

My outgoing emails are blocked for user



can somone PLEASE ANSWER THIS.. Its very time sensitive. Im getting a bit upset with your level of suport your not responding

some how some way this account  is showing that its been blocked for one of my users. im trying to unblock it but it wont keep. can you please fix this so its not blocked anymore. unblock ALL accounts


please email me when fixed