My zohomail is blocked!!!!

My zohomail is blocked!!!!

Hi,

I bought a new zohomail plan few minutes ago.

I'm with a strange message on my zohomail account. See bellow:




My questions:

1- Now, I have a Standard 10GB plan. When that problem on my account will be over?

2- I bought this plan to 3 users. How can I to link users with this payments?

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The problem is alive!

I'm waiting your reply since 12/10/2015!

Please, help me!

André

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I wrote to support 4 days ago!!!!