Need ticket age for reporting
Has anyone come up with a way of showing ticket age in a report? I am looking for days since ticket opened and days since ticket modified or updated.
I have seen where I can use age in criteria but there is no way to report on a tickets actual age.
The only way to accomplish this is to export to excel then add some formulas to calculate days.
Most other systems have aging report. Customer tickets by age, Age since last updated are all critical business requirements.
I have emailed support and our account rep this question but never get a reply.