We signed up for Creator in November 2016 with 3 users on Enterprise.
We have used our 30k limit of records and have had to purchase more. Yet apparently the pricing for NEW Enteprise customers has UNLIMITED records. The support request I have just received, with its ridiculous, sunny, cheerful and inane language telling me blithely I have to spend more money than if I had signed up last week, is as follows:
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Greetings from Zoho Creator team !
The Pricing which you have referred to is the Latest Pricing which will be applicable for Accounts that are created after 10-3-2017.
However your Account was created in 19-2-2016 , so your Account is under a different Pricing Structure.
As per your current plan you will be getting 10000 Records / User. You have 3 Users. So you will be getting 30000 Records.
I see that you have already Purchased an add-on for Additional Records ( 10000 Records @ $10/Month ).
So if you need more number of records, then you might have to purchase another Record Addon.
Hope this helps.
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By the way, our account may have been created in February 2016 but we started our Enterprise plan only in October 2016. NOT THAT THIS SHOULD MAKE ANY DIFFERENCE.
By all means offer incentives for new customers, but to have a two-tier pricing policy is unfair, and, as far as I am aware, unheard of in SaaS. And we are (paying) users of Office 365, Mailchimp,Xero and Zapier.