Hello all, 

We are super excited to announce some new enhancements in our Zoho Desk and MS Teams Integration.

Zoho Desk and Microsoft Teams integration deliver a unified platform for optimal management of support tickets in a single workspace. To provide enhanced functionality we have brought in a few interesting updates. In this release, we have: 

• Enhancements in the Tickets View
• Introduced Channel and Personal Bot

Let us look at these updates in detail. 

Switch between the tickets view

Until now, users were allowed to integrate Desk's Tickets module as a tab inside their organization's Teams interface. This integration enabled support executives to view, create, or solve tickets quickly without leaving the Teams interface.

Now, we have provided the option to add multiple Desk tabs and choose the desired ticket view once rendered. For instance, you can add multiple tabs for different departments with desired ticket view. Once the Desk tab is rendered in the MS Teams channel, users can switch between the ticket views within the same tab.

Introducing Channel and Personal Bot