New feature request: Allow copy of email message to another folder

New feature request: Allow copy of email message to another folder

Hello Zoho team,

This is a suggested new feature to allow copy an email message to either another folder or the same folder. Within the same Zoho account. 

This is not a support request about "label". This is a suggested new feature to allow copies of the same email messages.

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Benefits for Zoho:
  1. Increase Zoho's income.
    How? Because copies of email message means the clients will use more storage. In turn, the clients are more likely to either upgrade their plan from free to paid, or buy additional email storage for their paid plan.
  2. Be more competitive with Amazon, Google, Microsoft, and Yandex
    All Zoho competitors that I know of support copying email message into multiple folders. Competitors including, but not limited to, Amazon, Google, Microsoft, and Yandex. With both their IMAP and webmail.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

User story

As a Zoho client, I need to be able to copy an email message to another folder(s) within my same account, so that I could:
  1. Use Zoho email services. 
    Instead of using the competitors of Zoho. All Zoho competitor that I know of support copies of the same email. I use this feature daily with other email suppliers. 
  2. Reduce risk of missing important emails
    I often create filter. On incoming email. Some email are copied and stored into various folders. On some of those folders, I set various type of automated notifications. 
  3. Reduce clutter
    Often I need to search and view email messages separately. My prefered way of doing this is by copying the same email to multiple folders. In comparison, when I cannot copy the same email, my folder feel cluttered with other email that are not of present interest.
  4. Easier and faster to use Zoho Mail
    With Zoho accounts with large amount of emails. For example, millions of email messages within the same account, with large amount of automated rules, it is much easier to do and update automated operations with folders than labels. Using labels for this is too slow to use and too much work. 
  5. Increase compatibility across devices and IMAP clients
    All IMAP clients that I know of have very stable support for folders. In comparison, labels are often either unstable or need supported.
  6. Easily track and receive notifications
    For tracking purpose. In need to keep some email in the inbox folder. While at the same time, automatically store copy in various other folders. When using multiple devices, on the first device, I have it configure to notify me only on new email in folder 1. Another devices notify me only on new email on folder 2. And so on. Then on each device, I need only an offline copy of that email folder(s) and its email(s). It is very quick and easy to do this with Betterbird/Thunderbird IMAP. 
  7. Include all search results per folder
    For example, after publishing job offers for multiple roles. Often a same candidate might quality for multiple job offers. I need to be able to store multiple copies of the candidate email into multiple folders. For example: Engineer, Lead, Manager, Quality Assurance, Trainer. In the future, when searching each folder, I need the same candidate to be included in multiple folder.
    In other words, for the same need to be able to copy files to more than one folder on my computer or cloud storage service.
  8. Increase security and privacy of my shared folders
    For example, I need to share one email in two different cloud storage folders. Each folder has different permissions. Which allow different persons to access different folder. Some emails need to be copied to two folders. Other need to be copied to four folders. And so on.
  9. Easily search my copy of emails stored locally in PDF format
    I need to export and archive all my folders structure as is but in PDF format. I am able to presently do this with Zoho. But the challenge is that email is only in one folder. I need that email to be in multiple folder. In other words, multiple PDF file. Then search to PDF by folder.
  10. Restore email messages deleted by accident.
    When in good faith, by accident, I delete a valuable original email message, I am able to quickly and easily use the copy to restore it into the original folder.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Manage risk

If somehow Zoho has any concern about allowing copies of the same email message within the same account, I suggest this:
  1. Adding a new checkbox in the Zoho Mail configuration page. For example "Allow multiple copies of the same email message within this same account". By default, this box would be checked. So no change for already created Zoho accounts. But interested users could uncheck this box. When unchecking this box, the user could be presented with an automated warning. About accepting the risk with copy of email.
  2. If allowing copies of the same email would interfere with other Zoho feature, simply use the checkbox above, and add a warning "Allowing multiple copies of the same email would automatically deactivate X, Y, Z features. If you approve this, click on [I accept the risks button below].".

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Contributing

If needed, as volunteers, the https://ubertus.org team, including myself, would be happy to contribute beta testing and documentation for this new feature. 

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

10+ years old new feature request

This new feature request was first suggested to Zoho around 2015. So more than 10+ years ago at https://help.zoho.com/portal/en/community/topic/how-do-i-copy-an-email-message-to-one-or-more-other-folders

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Cheers,

Francois Carpentier

    Access your files securely from anywhere

        All-in-one knowledge management and training platform for your employees and customers.






                              Zoho Developer Community




                                                    • Desk Community Learning Series


                                                    • Digest


                                                    • Functions


                                                    • Meetups


                                                    • Kbase


                                                    • Resources


                                                    • Glossary


                                                    • Desk Marketplace


                                                    • MVP Corner


                                                    • Word of the Day


                                                    • Ask the Experts



                                                              • Sticky Posts

                                                              • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

                                                                The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks
                                                              • Zoho Mail POP & IMAP Server Details

                                                                Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure
                                                              • Workplace - Zoholics Europe Customer Awards

                                                                Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing
                                                              • Important update on Group Management | Zoho Mail

                                                                Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically
                                                              • Mastering email etiquette and best practices to follow in Zoho Mail

                                                                Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your


                                                              Manage your brands on social media



                                                                    Zoho TeamInbox Resources



                                                                        Zoho CRM Plus Resources

                                                                          Zoho Books Resources


                                                                            Zoho Subscriptions Resources

                                                                              Zoho Projects Resources


                                                                                Zoho Sprints Resources


                                                                                  Qntrl Resources


                                                                                    Zoho Creator Resources



                                                                                        Zoho CRM Resources

                                                                                        • CRM Community Learning Series

                                                                                          CRM Community Learning Series


                                                                                        • Kaizen

                                                                                          Kaizen

                                                                                        • Functions

                                                                                          Functions

                                                                                        • Meetups

                                                                                          Meetups

                                                                                        • Kbase

                                                                                          Kbase

                                                                                        • Resources

                                                                                          Resources

                                                                                        • Digest

                                                                                          Digest

                                                                                        • CRM Marketplace

                                                                                          CRM Marketplace

                                                                                        • MVP Corner

                                                                                          MVP Corner







                                                                                            Design. Discuss. Deliver.

                                                                                            Create visually engaging stories with Zoho Show.

                                                                                            Get Started Now


                                                                                              Zoho Show Resources

                                                                                                Zoho Writer

                                                                                                Get Started. Write Away!

                                                                                                Writer is a powerful online word processor, designed for collaborative work.

                                                                                                  Zoho CRM コンテンツ




                                                                                                    Nederlandse Hulpbronnen


                                                                                                        ご検討中の方




                                                                                                                • Recent Topics

                                                                                                                • How do I import Connected Records for a Deal?

                                                                                                                  Can you point me to an example of the CSV file that would add related records to an existing CRM Deal? I imported a Deal, then tried importing a connected record using a unique ID that references the Deal ID, but it doesn't attach it to the Deal rec
                                                                                                                • FSM integration with Books

                                                                                                                  Hi, I have spent a few months working with FSM and have come across a critical gap in the functionality, which I find almost shocking....either that, or I am an idiot. The lack of bi-directional sync between Books and FSM on Sales Orders/ Work Orders
                                                                                                                • How to close an estimate ?

                                                                                                                  Hello, I have created estimates, and converted them to invoices to get 50% payment. Now I have 2 cases where the estimate stills shows status partially invoiced, however: 1. for one of them, project stopped half way, so the remaining part will never be
                                                                                                                • Power up your Kiosk Studio with Real-Time Data Capture, Client Scripts & More!

                                                                                                                  Hello Everyone, We’re thrilled to announce a powerful set of enhancements to Kiosk Studio in Zoho CRM. These new updates give you more flexibility, faster record handling, and real-time data capture, making your Kiosk flows smarter and more efficient
                                                                                                                • Sharing Tickets to a team within a department

                                                                                                                  Hi there, We have a need for one department to be able to share tickets to a specific team within a department, I'm wondering if this is possible? All the shared tickets are going into the 'Shared Tickets' view for the whole department but is there a
                                                                                                                • How do you print out the invoices comments

                                                                                                                  I have some invoices where i need to print out the comments that show when reminders and etc were sent how do we print those out in Zoho Books.
                                                                                                                • Unable to load a specific image

                                                                                                                  Hi I am trying to upload an svg file, which reports that there is "a problem with the file", but does not say what sort of problem. I can't find anything which says which files are supported, so it may be it does not support svg. (which would be a real shame) The file itself will open in either Firefox or Chrome without problem. For the moment I am using a png file, which does not zoom well of course. David
                                                                                                                • Why does the Address field show the wrong map location even with a correct Pincode?

                                                                                                                  I am noticing an issue with the Address field map in Zoho Creator. When I enter a city name that exists in multiple locations within the same state, the map sometimes points to the wrong area even if I have entered the correct Pincode. Currently, it seems
                                                                                                                • Uploaded files are not included when using "Include user submitted data" in Email Notification

                                                                                                                  In Send Email notification workflow in Zoho Creator, there is an option called "Include user submitted data" which allows the email to contain all the form submission details. However, when this option is enabled, files or images uploaded through File
                                                                                                                • Books <-> CRM synchronisation with custom Fields

                                                                                                                  Hello, We are synchronising Books Customers with CRM Accounts. In CRM Accounts I set up last year a "segments" multiselect field shown below In Books, I set up a custom multi-select field with the same value as in the CRM And set up the synchronisation inside Books. Want to synchronise the Books Segments with the CRM Segments, but the later doesn't exist, and another non-existing is there ?! First, I don't understand where the field Segmentation is coming from. Second, I set CRM Segmentation to sync
                                                                                                                • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

                                                                                                                  Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage
                                                                                                                • Archive Option in Conversation View

                                                                                                                  Hello, I have a suggestion\request to add an "Archive Thread" button in conversation view of Zoho Mail. The best suggestion I have is to put an "Archive Thread" button next to the "Label Entire Thread" button in conversation view. Most users don't just
                                                                                                                • Outlook/Hotmail Blocking Zoho SMTP IPs (S3150)

                                                                                                                  We are currently facing a serious deliverability issue with Zoho SMTP while sending transactional OTP emails for our production application. Emails sent to Outlook / Hotmail addresses are being rejected with the following error: 550 - 5.7.1 Unfortunately,
                                                                                                                • Outlook is blocking incoming mail

                                                                                                                  Outlook is blocking all emails sent from the Zoho server. ERROR CODE :550 - 5.7.1 Unfortunately, messages from [136.143.169.51] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). It looks
                                                                                                                • Track Marketing Automation Campaigns in Zoho CRM

                                                                                                                  Hello, I've been searching but haven't found the exact answer to this question. I am looking to track Marketing Automation email campaigns and activities inside of Zoho CRM. Use Case: Action: Prospect Submits A Lead Form Outcomes: Prospect created in
                                                                                                                • Zoho Social API for generating draft posts from a third-party app ?

                                                                                                                  Hello everyone, I hope you are all well. I have a question regarding Zoho Social. I am developing an application that generates social media posts, and I would like to be able to incorporate a feature that allows saving these posts as drafts in Zoho Social.
                                                                                                                • Temporarily rate limited due to IP reputation.

                                                                                                                  We have suddenly started receiving the following Mail Delivery Status Notification: Diagnostic-Code: 4.7.650 The mail server [136.143.184.12] has been temporarily rate limited due to IP reputation. For e-mail delivery information, see https://aka.ms/postmaster
                                                                                                                • Incorrect Functioning of Time Logs API (Version 3)

                                                                                                                  We need to fetch the list of time logs for each task for our company internal usage. We are trying to achieve it by using the next endpoint: https://projects.zoho.com/api-docs#bulk-time-logs#get-all-project-time-logs Firstly, in the documentation the
                                                                                                                • IMPORTANT: It doesn´t search for letters with portuguese characters.

                                                                                                                  Some of my articles have for example the word "vídeo". But if I search for "vídeo" it doesn´t find them. If I search for "video" it does find them. Idealy, it should find the articles either way. But if I have to choose, it would be better to find the
                                                                                                                • IMPORTANT: It doens´t show full article name on search - Should add line break

                                                                                                                  When we search for articles, it doesn´t show the full name. There should be a line break so the user can see the full article name, otherwise the user can´t know if that´s the article he/she is looking for. This is very important, otherwise the user has
                                                                                                                • Zoho Books - Payment Gateway - Revolut

                                                                                                                  Hi Books Team, My feature request if to include the popular platform Revolut as a payment collection option on invoices in Zoho Books. Please upvote if you are also looking for this option.
                                                                                                                • Zoho Books | Product updates | January 2026

                                                                                                                  Hello users, We’ve rolled out new features and enhancements in Zoho Books. From e-filing Form 1099 directly with the IRS to corporation tax support, explore the updates designed to enhance your bookkeeping experience. E-File Form 1099 Directly With the
                                                                                                                • Kaizen #233 - Generating AI-powered Follow-up Emails Using CRM Functions and Widgets

                                                                                                                  Hey everyone! Welcome back to another interesting post in the Kaizen series! Sales teams regularly capture interaction notes in CRM after speaking with prospects. However, drafting a follow-up email that reflects the conversation context can be repetitive
                                                                                                                • Connect Bank in Zoho Books

                                                                                                                  Can I connect UOB or Ariwallex in Zoho Books?
                                                                                                                • Using MPN across multiple SKUs and inventory tracking

                                                                                                                  I have several different SKU's that share a common MPN and would like to track inventory by MPN. SKU1 has MPN1 assigned SKU2 has MPN1 assigned Here is an example If I start with 5 of MPN 1 in stock I want each SKU1 and SKU2 to show as 5 in stock, If I
                                                                                                                • Extend Zoho Canvas Customization to Zoho Creator Forms and Reports

                                                                                                                  Currently, Zoho Canvas allows users to design and customize the UI of Zoho CRM modules with a much better visual experience. This helps organizations create cleaner layouts, improve usability, and design interfaces that match their workflows. However,
                                                                                                                • Marketing Tip #1: Optimize item titles for SEO

                                                                                                                  Your item title is the first thing both Google and shoppers notice. Instead of a generic “Leather Bag,” go for something detailed like “Handcrafted Leather Laptop Bag – Durable & Stylish.” This helps your items rank better in search results and instantly
                                                                                                                • Feature Enhancement Request – Text Formatting Options in Item Description (Zoho Books/Quotes Module)

                                                                                                                  Dear Zoho Development Team, Greetings from Radiant360 Integrated Technical Services LLC. We would like to bring to your attention a functional limitation we've encountered within the Item Table / Quote Description section of Zoho Books (and Zoho CRM Quotes).
                                                                                                                • ZOHO Books Query

                                                                                                                  Good day, Can someone please advise. I recently migrated from ZOHO Invoice to ZOHO Books. No that I want to use the inventory on Books I cant as all my items have transaction history. The person I spoke to at ZOHO said I need to create a new Company profile
                                                                                                                • Best way to schedule bill payments to vendors

                                                                                                                  I've integrated Forte so that I can convert POs to bills and make payments to my vendors all through Books. Is there a way to schedule the bill payments as some of my vendors are net 30, net 60 and even net 90 days. If I can't get this to work, I'll have
                                                                                                                • ZOHO.CRM.UI.Record.open not working properly

                                                                                                                  I have a Zoho CRM Widget and in it I have a block where it will open the blocks Meeting like below block.addEventListener("click", () => { ZOHO.CRM.UI.Record.open({ Entity: "Events", RecordID: meeting.id }).catch(err => { console.error("Open record failed:",
                                                                                                                • Removing To or CC Addresses from Desk Ticket

                                                                                                                  I was hoping i could find a way to remove unnecessary email addresses from tickets submitted via email. For example, a customer may email the support address AND others who are in the helpdesk notification group, in either the TO or CC address. This results
                                                                                                                • inventory removal at packing list or shipment.

                                                                                                                  currently our system is set to remove inventory at invoice. This is creating an inventory nightmare? Is it possible to change the settings to remove the item from inventory at either the packing slip stage or shipping the item.
                                                                                                                • Is there a way to configure dark mode for Campaigns emails that go out to customers?

                                                                                                                  I've found a lot of information on how to configure dark mode for my (The user) personal Zoho workspace and email, but is there any way to edit dark mode settings on emails that we send out to customers via campaigns?  We sent out a test email the other
                                                                                                                • How to add employee and not invite them to log in?

                                                                                                                  I want to add 50 employees, but invite them only when everything will be configured and ready. Is it possible? Should we create employee profiles and then convert them later? Thank you,
                                                                                                                • How is Your eCommerce Experience w/Zoho Inventory?

                                                                                                                  First off, I'm SUPER grateful for the advent of Zoho Inventory and now the Zoho Commerce Suite. Overall, Inventory is a great product, especially for customers without an eCommerce presence. For eCommerce companies (especially those shipping more than ~10 packages/day), however, there are certain drawbacks that keep my clients from moving over to Zoho Inventory: Cons: 1. Invoice + Package Creation from Shopify/Other eCommerce Integrations: Zoho Inventory makes the somewhat perplexing decision to
                                                                                                                • Ability to Use Both AND and OR When Creating Rules (Advanced Conditions)

                                                                                                                  I'd like to be able to use more complicated logic when setting up rules. E.g. in Zoho Mail, I can choose "Advanced conditions (AND/OR) to create a rule that can be applied to multiple subject lines from the same sender. But in Zoho TeamInbox, I will have
                                                                                                                • Zoho Desktop App- Unable to Minimize/Freezes

                                                                                                                  I'm having issues with my Zoho Mail desktop app (PC). When go on my desktop and open the app this is what happens: - Unable to minimize and close app (in the screenshot attached you can see at the top right there is no option to minimize/close) - Unable
                                                                                                                • Zoho Invoice Zapier Integration

                                                                                                                  Is there still a way to use Zapier with Zoho Invoice? I've read online that that migrated to Zoho Books or Billing but since I am just using Invoice I can not find a Zapier Connection anymore.
                                                                                                                • Conect chat of salesiq with zoho cliq

                                                                                                                  Is there any way to answer from zoho cliq the chat of salesiq initiated by customers?
                                                                                                                • Next Page