New Features rolled out on February 23, 2017
Zendesk and Mailchimp Analytics - Public Release
We at Zoho Reports are extremely happy to announce the general release of advanced analytics connectors for Zendesk and Mailchimp.
Until now the beta version of these connectors were only available for the paid users of Zoho Reports. With this general release it is made available for all Zoho Reports users.
The add-ons are available Free in all paid plans of Zoho Reports. It is priced at $15 per add-on/month in free edition.
Zendesk Advanced Analytics Add-on - Key Highlights:
- Support managers and technicians can easily analyze the help desk data in Zendesk to track & manage their key help desk metrics.
- Create and analyze reports such as Response & Resolution time, SLA compliance, Agents' performance, NPS score, Satisfaction rating and do much more.
- 75+ pre-built reports and dashboards focussed on help desk analytics, that you will find of great value.
Mailchimp Advanced Analytics Add-on - Key Highlights:
- Product marketers and analysts can slice and dice their campaign data in Mailchimp to track and manage their key campaign metrics.
- Create and analyse reports such as Open rate, Conversion funnel, Best performing campaigns, Email domain analytics and do much more.
- 50+ pre-built reports and dashboards focussed on marketing analytics, that you will find of great value.
Import Data from popular CRM Solutions using Flatly
Zoho Reports now allows you to import data from various CRM services using a web automation app called Flatly. You can seamlessly pull data from popular CRM services such as Insightly CRM, Pipedrive and Base CRM into Zoho Reports for Advanced Sales Analytics.