i am having issues inserting products into both quotes and invoices ... so i thought i would get a dump of what is currently going in there to help troubleshooting.

i fired up this URL in IE:

http://crm.zoho.com/crm/private/xml/Invoices/getRecordById?ticket=[ticket]&apikey=[key]&newFormat=1&id=[zoho_invoice_id]

and i noticed that the entire Product Details subsection was missing ... note above newFormat=1

if i changed that to newFormat=2 or omitted it entirely, then the Product Details section shows.

is this the intended behavior? seems like a bug to me. if so, please fix.

cheers,
-e