I do not see any way to report on the total time spent per engineer per day.

I also need to pull time spent per account.

I have created new reports from the time entry module, but there is no option to choose the total time from the tickets.

What am I doing wrong?

Can someone please provide a step by step guide and not just a general direction of: "Create a report in time entry to fix this?"

Your help is greatly appreciated.

Sean