I´m using the Desk in Spanish but by the way, In the templates, I find this "Notify agent when a comment is deleted" and all comments anyone post I receive that template.
My question is. if the Notify "says" comment is deleted is not really deleted so I guess is wrong named because it looks like a comment is added.
the template look as a follow
Dear ${Cases.Recipient Name},
${Cases.Recent Comment By} has deleted a comment from a ticket (${Cases.Request Id}:
${Cases.Subject}) that has been assigned to your team - ${Cases.Team Name}
So can I fix it? in order to show like a comment is added? (also I know exist the other template (add), but why the desk don ton use it?)