For example lets imagine my organisation has 3 users:
User A, User B, User C and CustomerUser A assigns a Ticket to User B. The resulting browser notification reads as follows "User C updated a ticket from Customer".
Same thing happens if User B updates the tickets priority for example. No matter who updates a ticket it is credited to User C.
I have not been able to find any information on how these notifications are generated or why they would include the wrong name. Any idea how to even begin to fix this?