Hi all,

I'm having an issue regarding consistent syncing between Zoho CRM and Office 365. 

Currently I can send and receive emails from the CRM in the leads section and they sync back to Zoho CRM, generally I don't know why there's sometimes inconsistencies. 

I've done the IMAP integration through the channels section of the CRM section for my outlook email. 

The issue I'm running into is that if I send an email from my Outlook account it doesn't sync back to Zoho CRM at all. 

I'm wondering what is the best way to resolve this so both applications reflect the same information. 

Thanks in advance.