Office 365 SSO Integration
We currently have all our users configured locally in Zoho.
We want to connect Zoho to Office 365 using SSO.
How do we merge existing users with their Office 365 profile?
We dont want to delete users and their history. Is there a process to merge users?
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Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences
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Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few toolsApple iOS 17 and iPadOS 17 updates for Zoho Desk users
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Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next
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