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I would like to know how do I connect my instant messenger in Zoho desk with my Open A.I Gpt Assistant. this is very easy to setup using the Salesiq Zobot but when it comes to Zoho Desk i cannot figure how to make the connection.
Ideal workflow
Customers starts Chat[Facebook Messenger/ Telegram / Messenger] >> Zoho desk BOT sends chat >> OpenA.I Assistant
OpenA.I Assistant Responds >> Zoho desk BOT sends Reply >> Zoho desk IM Channel >>Facebook Messenger/ Telegram / Messenger]
Hi
I’ll check with our Product team on this idea and get back to you here with any insights.
Appreciate your patience!
Shivani | Zoho Desk
@Clarke, your requirement can be achieved using Guided Conversation by utilizing the webhook block with API key authentication and the Chat/Completions endpoint API.
Feel free to email us at support@zohodesk.com if you need any assistance!
Regards,
Ajith(AJ) | Zoho Desk
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