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I would like to know how do I connect my instant messenger in Zoho desk with my Open A.I Gpt Assistant.  this is very easy to setup using the Salesiq Zobot but when it comes to Zoho Desk i cannot figure how to make the connection.

Ideal workflow

Customers starts Chat[Facebook Messenger/ Telegram / Messenger] >> Zoho desk BOT  sends chat >> OpenA.I Assistant

OpenA.I Assistant Responds >> Zoho desk BOT  sends Reply >> Zoho desk IM Channel >>Facebook Messenger/ Telegram / Messenger]

 

1 user has this question.
2 Replies
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Hi

,

I’ll check with our Product team on this idea and get back to you here with any insights.

Appreciate your patience!
Shivani | Zoho Desk

@Clarke, your requirement can be achieved using Guided Conversation by utilizing the webhook block with API key authentication and the Chat/Completions endpoint API.

Feel free to email us at support@zohodesk.com if you need any assistance!

Regards,
Ajith(AJ) | Zoho Desk

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