OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant

OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant

Hi Everyone!
We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. 

Notes
Note:
  • SalesIQ offers native integration with OpenAI, supporting several ChatGPT models, including Assistant, under the ChatGPT card.
  • In this post, we’ll explore how to integrate ChatGPT Assistant with SalesIQ’s Zobot (Codeless Bot Builder) using Plugs
     for advanced customizations.

OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement. These Assistants work based on your data, instruction, files, functions and more, making it more susceptible to your needs. With Assistant, your SalesIQ bot can be more powereful than ever,  providing contextual assistance to your audience with data specifically exclusive for your business. 

Alert
Please ensure to have a ChatGPT Assistant in your OpenAI Platform to use this Plug.

Here's what the SalesIQ chatbot-Assistant brings to the table:
  • Targeted Responses: Your bot will be entirely specific to your business, ensuring a tailored experience for your audience, rather than relying on global data.
  • Omnichannel Availability: Bot works across all channels, including your mobile app, Website, Facebook, Instagram, WhatsApp, Telegram, and LINE.
  • Human-like conversations:  Engage your audience with natural, engaging interactions that feel human.
  • Always-on availability:  Provide 24/7 customer support with your bot, ready to engage with users anytime.


In this post, we will learn how to create a plug and connect your trained ChatGPT Assistant with your bot. 
Info
Are you new to SalesIQ? Click here to know about SalesIQ's chatbots and plugs. 

Plug Overview

The ChatGPT Assistant functions based on threads. Initially, you create a thread, add a message to it, and run the message to receive the Assistant's response. So, to integrate ChatGPT Assistant with the Codeless bot builder, we need two plugs.
  • Plug 1 - To create a thread (thread ID) using OpenAI API keys.
  • Plug 2 - To add a message to the thread using the thread ID, create a run and get the ChatGPT assistance's response. 


Info
Help guide to know more about how ChatGPT assistant works

How to build this Plug?

Step 1 - [Plug 1] Creating a thread for the visitor/user 
  • On your SalesIQ dashboard, navigate to Settings > Developers > Plugs > click on Add.
  • Provide your plug a name, and description, and select the Platform as SalesIQ Scripts. Here, we call this plug as ChatGPTAssistantsCreateThread. 
  • The first step in building the plug is defining the parameters. This plug aims to create a thread and get the thread ID as output. So, only the output parameter (threadID) is needed here. 


Copy the code below and paste it into your plug builder. Then, make the following changes. 
  • In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one)
  1. //ChatGPT api key
  2. api_key = "paste-your-api_key";
  3. //Header parameters
  4. headers = Map();
  5. headers.put("Authorization","Bearer " + api_key);
  6. headers.put("Content-Type","application/json");
  7. headers.put("OpenAI-Beta","assistants=v2");
  8. //This param is needed to use the V2 assistant apis
  9. // The following webhook will create a thread and return the thread id
  10. response = invokeurl
  11. [
  12. url :"https://api.openai.com/v1/threads"
  13. type :POST
  14. headers:headers
  15. ];
  16. response_json = response.toMap();
  17. thread_id = response_json.get("id");
  18. response.put("threadID",thread_id);
  19. return response;
  • Then, click Save, preview the plug and Publish it. 
Info
Reference:  OpenAI's Create a thread API

Step 2 - [Plug 2] Add a message to thread and get response 
  • From the previous plug, we will get the thread ID as output. 
  • Create a new plug, here we call this plug as ChatGPTAssistantsCreateRuns.
  • Pass the thread ID and the user/visitor input as input parameters. 
  • Once the plug is executed, we will get the ChatGPT Assistance's response, which is the output parameter. 
Input Parameters
  • Name: threadID | Type: String
  • Name: userInput | Type: String
Output Parameters
  • Name: assistantReply | Type: String


Copy the code below and paste it into your plug builder. Then, make the following changes. 
  • In line #2, replace your api_key (Navigate to the OpenAI developer section and click on API keys to create a new one.)
  • In line #3, replace your chatGPT_assistant_id (Navigate to the OpenAI developer scetion > Assistants > choose your Assistant and copy the Assistance ID.


  1. //ChatGPT api key
  2. api_key = "paste-your-api_key";
  3. chatGPT_assistant_id = "asst_4DuWZxC0RNagq0b8pnml4ZPf";
  4. //Header parameters
  5. headers = Map();
  6. headers.put("Authorization","Bearer " + api_key);
  7. headers.put("Content-Type","application/json");
  8. headers.put("OpenAI-Beta","assistants=v2");
  9. //Get the thread ID from the plug input parameters
  10. thread_id = session.get("threadID").get("value");
  11. user_input = session.get("userInput").get("value");
  12. info thread_id;
  13. info user_input;
  14. // Messages API call
  15. requestBody = Map();
  16. requestBody.put("role","user");
  17. requestBody.put("content",user_input);
  18. jsonRequestBody = requestBody.toString();
  19. // The following webhook posts a message to the conversation thread
  20. response = invokeurl
  21. [
  22. url :"https://api.openai.com/v1/threads/" + thread_id + "/messages"
  23. type :POST
  24. parameters:jsonRequestBody
  25. headers:headers
  26. ];
  27. info response;
  28. // Runs API call
  29. requestBody = Map();
  30. requestBody.put("assistant_id",chatGPT_assistant_id);
  31. jsonRequestBody = requestBody.toString();
  32. // The following runs the thread which inturn generates a response once the thread is completed
  33. response = invokeurl
  34. [
  35. url :"https://api.openai.com/v1/threads/" + thread_id + "/runs"
  36. type :POST
  37. parameters:jsonRequestBody
  38. headers:headers
  39. ];
  40. response_json = response.toMap();
  41. run_id = response_json.get("id");
  42. run_status = "queued";
  43. retry_count = {1,2,3,4,5};
  44. for each  retry in retry_count
  45. {
  46. if(run_status != "completed")
  47. {
  48. // The above executed run takes few seconds to complete. Hence a considerable time has to be left before the run is completed and the messages are fetched from the thread can be fetched. Here we wait for 3 seconds assuming the run gets complete within 3 seconds
  49. getUrl("https://httpstat.us/200?sleep=3000");
  50. response = invokeurl
  51. [
  52. url :"https://api.openai.com/v1/threads/" + thread_id + "/runs/" + run_id
  53. type :GET
  54. headers:headers
  55. ];
  56. response_json = response.toMap();
  57. run_status = response_json.get("status");
  58. }
  59. }
  60. // The following webhook fetches the messages from the thread
  61. getmsg_url = "https://api.openai.com/v1/threads/" + thread_id + "/messages";
  62. response = invokeurl
  63. [
  64. url :getmsg_url
  65. type :GET
  66. headers:headers
  67. ];
  68. info response;
  69. response_json = response.toMap();
  70. // Getting the last message from the thread messages list which is the assistant response for the user input.
  71. assistant_response = response_json.get("data").get("0").get("content").get("0").get("text").get("value");
  72. info assistant_response;
  73. response = Map();
  74. response.put("assistantReply",assistant_response);
  75. return response;
  • Then, click Save, preview the plug and Publish it. 

Step 3 - Adding plugs to the Codeless bot builder
  • Navigate to Settings > Bot > Add, provide the necessary information, and select Codeless Bot as the bot platform. You can also open an existing bot.
  • Next, click on Plugs under Action cards, select the first plug (ChatGPTAssistantsCreateThread), and provide a name to save the output (thread_id).

  • Use the visitor fields card, click save in bot context, and provide a name to store the visit
  • Then, select Plug 2 (ChatGPTAssistantsCreateRuns) and pass the value for the parameters
    • thread_id (Input) - The output of the previous Plug
    • user_input (Input) - The visitor's question/input from visitor fields card. 
    • assistant_reply (Output) - The final response from the ChatGPT assistance. 

  • Finally, use any response/input card to display the response to the visitor by typing the % to get the context variable (%assistant_reply%) in the message text box. Here, the button card is used along with the follow-up actions. 
Alert
Note: 
  • The ChatGPT Assistant APIs are still in beta, so it's better to have a fallback flow in the bot until they are stable. 
  • Manage the plug failure instances within the plug failure leg by directing your users to operators using the "Forward to Operator" card or use the "Busy response" card to get the user's question, put them on the missed chats. Additionally, you can also "Send Email" card to notify yourself about the user's inquiry. 

  • The buttons, "I've another question", is used to get next question from the visitor. Use a Go To card and route it to visitor fields card to ask next question. 

I hope this was helpful. Please feel free to comment if you have any questions. I'll be happy to help you. 

Best regards
Sasidar Thandapani

    Access your files securely from anywhere



      Zoho Campaigns Resources

            Zoho Developer Community

                Bootcamp
                Community
                Pricing
                Webinars
                What's New
                Integrations
                Contact Support
                Contact Sales

                  Zoho Survey Resources
                    Features
                    Survey Templates
                    Integrations
                    Community
                    iOS Mobile Surveys
                    Pricing
                    Android Mobile Surveys
                    Insurvey Blogs
                    Insight Blogs
                    Tips & Tricks






                                  Latest Feature Updates


                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                      • Ask the Experts




                                          Zoho Marketing Automation
                                            Zoho SalesIQ Resources


                                                  Manage your brands on social media
                                                  Access Zoho Social

                                                    Zoho Pagesense Resources


                                                        Zoho TeamInbox Resources

                                                          Zoho DataPrep Resources



                                                            Zoho CRM Plus Resources

                                                              Zoho Books Resources


                                                                Zoho Subscriptions Resources

                                                                  Zoho Projects Resources


                                                                    Zoho Sprints Resources


                                                                      Qntrl Resources


                                                                        Zoho Creator Resources



                                                                            Zoho CRM Resources

                                                                            • CRM Community Learning Series

                                                                              CRM Community Learning Series


                                                                            • Kaizen

                                                                              Kaizen

                                                                            • Functions

                                                                              Functions

                                                                            • Meetups

                                                                              Meetups

                                                                            • Kbase

                                                                              Kbase

                                                                            • Resources

                                                                              Resources

                                                                            • Digest

                                                                              Digest

                                                                            • CRM Marketplace

                                                                              CRM Marketplace

                                                                            • MVP Corner

                                                                              MVP Corner





                                                                                Design. Discuss. Deliver.

                                                                                Create visually engaging stories with Zoho Show.

                                                                                Get Started Now


                                                                                  Zoho Show Resources


                                                                                    Zoho Writer Writer

                                                                                    Get Started. Write Away!

                                                                                    Writer is a powerful online word processor, designed for collaborative work.

                                                                                      Zoho CRM コンテンツ








                                                                                        Nederlandse Hulpbronnen


                                                                                            ご検討中の方





                                                                                                  • Recent Topics

                                                                                                  • Custom Status for Purchase Orders

                                                                                                    Currently Zoho books has functionality to create custom statuses for Sales Orders. Can this be extended to include custom status for purchase orders as well? It was a great decision to add this functionality to sales orders. Our use case is for tracking

                                                                                                  • My workflows not working

                                                                                                    Hi I have created my first workflow I want it so when a customer responds to a ticket that the status is changed to "reopened" We want this so its clear there is a ticket to deal with again. We only have 2 agents responding to tickets and do not have

                                                                                                  • Waiting Room

                                                                                                    Is there any plans to implement a Virtual Waiting Room for Attendees on Meetings and or Webinars?

                                                                                                  • Error AS101 when adding new email alias

                                                                                                    Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.

                                                                                                  • Global Sets for Multi-Select pick lists

                                                                                                    When is this feature coming to Zoho CRM? It would be very useful now we have got used to having it for the normal pick lists.

                                                                                                  • What's New - January 2025 | Zoho Backstage

                                                                                                    Hi there! As we step into a brand-new year, we’re thrilled to bring you some exciting updates to make event management more enjoyable and efficient. Here’s what we rolled out in January to kick off 2025: Backstage 2.0 now enforced for all users We've

                                                                                                  • How do you do ticket add ons in Backstage?

                                                                                                    Hi Everyone, If you wanted to have general admin tickets and allow for add ons, like camping, or car or Carbon offset. What would you do? Peace Robin

                                                                                                  • Re-create auth token

                                                                                                    I need to re-create a self-client auth token, with the same scopes (and additional ones) as the current token. Is there a way to view the scopes assigned to the current token to ensure that no scopes are missing when creating the new one?

                                                                                                  • Writing on sketch cards is bugged when zoomed in

                                                                                                    When zoomed in, it writes a noticeable distance above or to the side of where you're actually trying to write. The further you're zoomed in, the more noticeable it is. Zooming is also entirely absent on the desktop version.

                                                                                                  • Doesn't let me test my newsletter.

                                                                                                    Hello, I click "Preview and Test". I select the email address to send the test (usually my own email). I send the test email, appears the message "Your test email has been sent", but nothing happens. I mean, there is nothing in my inbox. I also tried

                                                                                                  • Custom Related List anchor tag with tel protocol

                                                                                                    The following code worked great for about a year to create clickable tel and mailto links in a related list in the Deals module. Just this morning, it started displaying the HTML as text. For example: <a href='tel:8882490100'>8882490100</a> Zoho support

                                                                                                  • reset of user password

                                                                                                    User forgot her password, so she requests a password rest, but never gets the email. How do I reset her password, since that function is not an option, even for an administrator?

                                                                                                  • In what case it's better to use Developer Console? Only for marketplace?

                                                                                                    As I can see from the documentation, the limitations are challenging. No Custom API No Page Variables No Custom Connections.

                                                                                                  • commision tracker

                                                                                                    I am after a zoho developer to finish my commission tracker as I hired someone on oDesk that started but now will respond to my emails.I really need to get It finished as it is holding up my plans Thanks Budget : $500 | Duration : a.s.a.p To leave a private message, please click the link for private response in post Action section.

                                                                                                  • Generate a Zoho Sign link

                                                                                                    From time to time I get a response "I never received your you e-document for electronic signature" is there a way to generate a Zoho Sign link to share.

                                                                                                  • Error 403: Forbidden When Updating Email Signature via API

                                                                                                    Hi Zoho Desk team, First, congratulations again on the excellent Zoho API. But, I’m encountering an issue while attempting to update an email signature via the API. Whenever I make a request to update the signature, the response returns an HTTP 403 Forbidden

                                                                                                  • Queues Management ?

                                                                                                    I need to assign the new requirements equally between my support agents. How I can configure this feature in Zoho? Thanks

                                                                                                  • Client Can't View Ticket

                                                                                                    Hi, I created a ticket for my Client since he had an issue. I added him as a Contact as well. My client got a notification in his email that the ticket has been created. When he went to view the ticket on his desktop, the screen was blank. He then viewed

                                                                                                  • Automating Custom Web Link Messages to Customers via Instant Messaging in Zoho Desk

                                                                                                    Hello, I am looking for assistance with Zoho Desk's Instant Messaging feature. Is there a way to automate the sending of a custom web link to customers every day at 6:30 PM? Any guidance or suggestions on how to achieve this would be greatly appreciated.

                                                                                                  • How do you apply field validation to a date field?

                                                                                                    We are using Sign for remote e-signature of liability waivers. The signer must enter a date of birth, and if they are a minor their legal guardian must sign for them. However we have had numerous problems with signers returning an invalid date of birth

                                                                                                  • Implement Regex in Layout and Validation rules

                                                                                                    Hello all, We are excited to announce that users can now implement Regular Expressions (Regex) in our layout and validation rules. This new functionality allows for more flexible rules to be created when designing and validating forms. What is Regex?

                                                                                                  • Zoho Desk Validation Rule Using Custom Function

                                                                                                    Hi all, I tried to find the way to validate fields using custom function just like in Zoho CRM but to no avail. Is there a way to do this?

                                                                                                  • Editing landing page after signup for a webinar

                                                                                                    Hi, how can I edit the landing page after signing up for a webinar. I personalized the email "registration confirmation", which is working fine. Nevertheless after submitting the form, the participant gets redirected to a page, which looks like the standard

                                                                                                  • Kiosk GetRecords can't compare formulas

                                                                                                    (submitted as a help request by accident - should have been a topic) Scenario: I have an "email domain" formula whose value is "@xyz.com" if the e-mail address is brent@xyz.com . I have the same field in Leads and Contacts. So, theoretically, I should

                                                                                                  • Kiosk can't merge picklist or multiselect

                                                                                                    There is no ability to load a multiselect or picklikst field into a kiosk with the values that have been previously selected. So, I essentially have 3 unacceptable options: 1.)Load the value into a text string and include instructions like this: "Picklist

                                                                                                  • Fillable template with dynamic tables?

                                                                                                    Is there a way to build a fillable template so that users can add rows to a table? To describe what I'm trying to accomplish the table has 3 sections; a header row, some number of rows with custom information, and a summary row with totals. I can't figure

                                                                                                  • Tip of the Week - Timeline User Filter for Dashboard

                                                                                                    Does the Date User Filter in your Dashboard leave out a few reports from filtering? This happens when the reports are not created over the same table and the (time) column over which the user filter is created.   To solve this, Zoho Reports has a Timeline User Filter. This filter applies the criteria on all reports, matching it with the best possible date column associated with a report. i.e., if your reports are based on a date column, then it will filter it for that data column.  To know more on

                                                                                                  • Zoho Forms Webhooks - Only sends on submission not on edit.

                                                                                                    Hi There, We have a slightly unique use case for Zoho Forms. We used Zoho Forms for the collection of Guest Lists. When a customer submits their guest list they get an email confirmation. Within this is a link for them to update their guest list before

                                                                                                  • Add Knowledge Base KB Articles to multiple categories

                                                                                                    Greetings,  Love you help center system.  One item that would be incredibly helpful to many of us would be able to add a single Knowledge Base KB article to multiple categories in our system.  It seems it could be quite easy to use a checkbox form, instead

                                                                                                  • What does "Tickets for Review" do?

                                                                                                    What is the purpose of the va nilla view " Tickets for Review?"

                                                                                                  • Report of Leads/Accounts/Deals with no open activities

                                                                                                    How can we replicate the option in filter to only show Leads/Accounts/Deals with no open activities ? The option is present in the filters (please find screenshot) but I am unable to find them in the report. Thanks

                                                                                                  • Cannot set Subform Multiline field to read-only using Client Script

                                                                                                    I am using client script to set different subform fields as read-only It works for Single Line Fields, but when I try to set a Multiline field as Read-only it doesn't work var subform = ZDK.Page.getSubform("Subform_1"); var item_Code_old = subform.getField('Item_Code_Old').setReadOnly(true);

                                                                                                  • Changing Color Theme of Guided Conversations

                                                                                                    Hello, We have recently added Guided Conversations to one of our websites, but I am wondering if there is a way to customize the color scheme so it matches the appearance of the website? Thank you in advance!

                                                                                                  • Lost the ability to sort by ticket owner

                                                                                                    Hi all, in the last week or so, we have lost the ability to sort tickets by Ticket Owner. Unlike the other columns which we can hover over and click on to sort, Ticket Owner is no longer clickable. Is it just us, or are other customers seeing this too?

                                                                                                  • Can't login to Zoho mail

                                                                                                    I'm logged into Zoho but when I try to go in zoho mail I get: Invalid request! The input passed is invalid or the URL is invoked without valid parameters. Please check your input and try again. I just set up my mx records and stuff with namecheap a few

                                                                                                  • Social Media Simplified with Zoho Social: Bridge sales and social media marketing

                                                                                                    Social media marketing has become the go-to strategy for most businesses who are trying to boost awareness of their product/service, create a brand image in the minds of their audience, increase website traffic and engagement, and generate leads. Posting

                                                                                                  • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

                                                                                                    I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the

                                                                                                  • Work Orders / Bundle Requests

                                                                                                    Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory of

                                                                                                  • Create Quote does not show the "Product Description" entered as part of the Product setup.

                                                                                                    The product description created as part of the product setup page, does not show in the Create Quote module; The module allows for an additional description to be added but without access to the original stored description. By selecting the product from the "Product Name Lookup" pop-up, the "Product Description" part should be populated from the product record where the user is allowed to further modify it.

                                                                                                  • Allow Itemization for Recurring Expenses

                                                                                                    For whatever reason, one cannot itemize a Recurring Expense. This capability should be added. The use cases to support this is largely the same as what they were to allow for itemization in Expenses. Anything that would need to be itemized for a regular

                                                                                                  • Next Page