Option to filter test tickets from Default ticket views

Hi Team,

Hope you're all well.

I was wondering if you would consider a feature on Default Ticket views:

The option to filter out on some fields such as Subject or Account to start with?

Right now all Default views ( see list below) are polluted with test data that cannot be filtered out.

My On Hold Tickets

My Open Tickets

My Overdue Tickets

My Response Overdue Tickets

My Teams Open Tickets

My Tickets

As a result, we've resorted to Custom Views but it's too bad that we can't use the default ones.

It would help tremendously if some options to filter out information would be made available on Default views

Let me know what you think

Thanks,

Hasna

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