Outlook 2019 with active sync disconnecting - SOLVED

Since a few days I noticed that I don’t see any new email messages on my Windows 10 computer with Outlook 2019 (last build) . which I do see on my iphone. Checking credentials and sending email messages has a positive result. The issue is with incoming messages.

I removed the Zoho account from Outlook 2019 and created it again. Account creation is also working fine, but none of the folders are populated with email messages.

At the bottom of outlook 2019 a message “disconnected” is shown

On another computer with Outlook 2016 and iphone (native email app) everything is working normal.

Is there an issue with Outlook 2019 and active sync connecting to msync.zoho.eu ?

Update : Microsoft® Outlook® 2019 MSO (Version 2401 Build 16.0.17231.20194)

I've tested with another Zoho email account with Outlook 2019 which has the same issue.

Solution: I've finally found the root cause, which is related to a bug in the latest version (2401) of Outlook 2019. I've reverted back to Microsoft® Outlook® 2019 MSO (Version 2312 Build 16.0.17126.20132) and Active Sync is working again. So no issues at Zoho.

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